At GenXSoft, we strive to provide top-notch digital marketing services. Since our services are intangible, refunds are handled on a case-by-case basis. Here’s our return policy:
Digital Marketing Services Refund Policy:
- No Refunds for Services Rendered: Once we’ve started work on a project, all payments are non-refundable. This includes services like SEO, social media management, content creation, and more.
- Cancellation of Ongoing Services: If you have an ongoing service like monthly SEO or social media management, you can cancel at any time. However, you won’t receive a refund for the current month’s services.
- Unsatisfactory Work: If you’re not satisfied with our work, please let us know within 7 days of project completion. We’ll work with you to rectify the issues. If we’re unable to meet your expectations, we may offer a partial refund, depending on the circumstances.
- Refund Process: If we agree to a refund, it’ll be processed within 7-10 working days. Refunds will be made through the original payment method.
Important Conditions:
- All refunds are subject to approval by GenXSoft management.
- We’re not responsible for any indirect or consequential losses resulting from our services.
How to Request a Refund:
If you’d like to request a refund or have questions about our return policy, please contact us at:
umesh@genxsoft.info
We’ll respond to your query within 24-48 hours.
Changes to This Policy:
We reserve the right to modify this return policy at any time. Changes will be effective immediately.
By using our services, you agree to the terms outlined in this return policy.